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FREQUENTLY ASKED QUESTIONS (FAQ) 

Here are some common questions we get asked. Don't see your question, please contact us at designbywinstonofficial@gmail.com or fill out the contact form for more information.

Please allow 48 hours for a response. 

 

  • How do I place an order?
    Orders can be made through DesignbyWinston.com. There is a "PAY NOW" or "ADD TO CART" button located on each design service page. Once the button has been checked, the client will be directed to the "CART" page for checkout.
  • Is a deposit required in order to book?
    A non-refundable 50% deposit is required in order to begin the design process.
  • How long does the design process take?
    Each project takes approximately 7-14 business days to complete. Website turnaround times are 4-5 weeks. Once the design has been completed, we will reach out to you by your preferred method contact. If there is no response after drafts has been sent in 5-7 business days, there will be a $50-100 restart fee to begin the design process.
  • How many revisions does a client receive per project?
    Each client receives a total of THREE free revisions. After that, a fee is required per additional revision of $15.
  • Can Design by Winston duplicate another graphic designer design?
    No, we do not imitate/copy previous graphic designers. We create original, well-thought-out ideas. If you are looking for an identical design, please refer to the original designer that created the design. Also, we will not finish another designer's previous work. Please refer to the original designer to complete the content.
  • Can I change my concept/design midway the design process?
    No, the client cannot change their vision midway through the design process. If the client wishes to do, the client will be required to pay THE FULL process over again. Remember: our time is limited, and we do not offer REFUNDS UNDER ANY CIRCUMSTANCES.
  • Do Design by Winston own all rights to the design before the full payment has been deposited?
    Yes, Design by Winston owns all rights to the design. If the client has failed to pay the full deposit, the design will be used for another project. In order to obtain rights, the full deposit needs to be submitted.
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